This policy is effective from 15th Sep 2020.
We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. This is when the item:
- -has a problem that would have stopped someone from buying the item if they had known about it
- -is unsafe
- -is significantly different from the sample or description
- -doesn’t do what we said it would, or what you asked for and can’t be easily fixed
If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement. Please keep your proof of purchase e.g. your receipt. The item will need to be returned (posted) back to us at your cost before a refund is issued.
There will be no return or exchange on Clearance items.
Customers should take a photo of the product when it arrives and send it promptly to our email: tamara@village101.com.au within 3 days if there is any sign of damage or defect.
Any changes to the above policy will be notified via email to all customers.
